Return & Refund Policy
Apple World Limited believes in helping its customers as far as possible and therefore maintains a transparent, customer-oriented policy.
Customer Commitment: There could be certain circumstances beyond our control where you could receive a damaged or defective product, or an item that differs from your original order. We will replace the product to your satisfaction at no extra cost.
Cancellation Policy
We understand that plans can change. Under this policy, order cancellations and amendments are governed by the following criteria:
- 24-Hour Timeframe: Cancellations will be considered only if the request is formally made within 24 hours of placing an order.
- Post-Delivery Finality: We shall not accept any exchange and/or refund once the order has been delivered to the customer.
- Order Amendments: Should you wish to amend an order immediately after check-out, please contact our team promptly at istoremauritius@gmail.com.
Credit Purchase Exception: No cancellation is allowed under credit purchase. Orders financed by CIM Finance or Rogers Capital cannot be cancelled, returned, or exchanged (with other variants of the same product) under any circumstances.
Damaged, Defective, or Incorrect Deliveries
In the event you receive a damaged or defective item or an item different from your order, please get in touch with our Customer Service Team before using the product. Our team will guide you through the process via phone at +230 5794 5816 (Monday to Friday, 9:00 to 16:00) or by email at istoremauritius@gmail.com.
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for Return:
- The product delivered is not the same as what you ordered.
- You must notify us of receipt of a damaged or defective product within a maximum of 24 hours of delivery.
- Products/items must be entirely UNUSED and sealed.
- Products should be returned in their original packaging along with original price tags, labels, and invoices.
- Return parcels must be strongly and adequately packaged to prevent further damage during return transit.
Refund Processing
We will process the refund after receipt and verification of the returned product by Apple World Limited. Refunds are processed based on the original payment mode:
- Credit / Debit Cards: Orders paid by credit or debit card will be refunded back to the card within 7 to 9 working days and the refund will reflect in your next statement.
- Net Banking & Juice Transfers: Orders paid via online banking or net banking accounts will be credited back directly to the originating bank account.
- Other Payment Modes: For all other payment modes, we will issue a refund cheque made in favor of the name provided in the original "Billing Name" at the time of order placement.
Terms & Conditions for Special Orders and Custom Configurations
- Non-Refundable Deposit: For any product that is not available in stock and is specially ordered upon customer request, a minimum deposit of 10% of the total value is required to initiate the order. This deposit is strictly non-refundable.
- Order Confirmation & Irrevocability: Once the deposit is received and the order is confirmed, the product is procured specifically for the customer. As such, orders cannot be cancelled, changed, or refunded, as the product is not part of our regular inventory.
- Custom Configurations (CTO): The same policy applies to custom-configured Apple products (e.g., non-standard storage, memory upgrades, or keyboard layouts). These items are built to order and cannot be cancelled once the order is placed.
- Delivery Timelines: While we make every effort to deliver within the committed time frame or earlier, occasional delays may occur due to international logistics disruptions, customs clearance, or additional lead time for custom configurations. In such cases, the order remains non-cancellable and non-refundable.
- Customer Acknowledgment: By proceeding with the deposit and order, the customer acknowledges and accepts these terms in full, including the possibility of extended lead times under exceptional circumstances. Full payment is required upon product arrival.
Need assistance with an order or replacement?
Our customer service team is available Monday to Friday from 9:00 to 16:00 to assist you directly.